Frequently Asked Questions
Do I need a consultation before my appointment?
Not always. Many services can be booked online without a consultation. However, if you’re considering a major colour transformation, corrective colour, or you’re unsure which service is right for you, we recommend booking a consultation first. This allows us to assess your hair, discuss your goals, provide a personalised quote and ensure we book enough time to achieve your desired result.
Where are you located?
Chroma Hair & Co is conveniently located in Highgate Hill, Brisbane, just minutes from South Brisbane, West End, Woolloongabba and the Brisbane CBD. Our salon is easily accessible from surrounding suburbs, making it simple to visit whether you’re local or travelling from elsewhere in Brisbane.
Is parking available?
Yes. Street parking is available near the salon, with additional parking options in the surrounding area. If you’re unsure where to park, feel free to contact us before your appointment and we’ll be happy to help.
Can I book online?
Absolutely. Our online booking system allows you to book your appointment at any time, 24 hours a day. Simply choose your preferred service, stylist and appointment time. If you’re unsure which service to book, please contact us and we’ll happily guide you in the right direction.
Do you offer Afterpay?
Yes. We offer Afterpay, making it easy to enjoy your salon experience now and pay in four interest-free instalments. Simply select Afterpay as your payment method when paying in the salon.
What products do you use?
We believe exceptional results start with exceptional products. That’s why we use premium professional salon products, including EVY Smoothing for our keratin treatments, along with NAK, Milkshake and Matrix professional colour and haircare brands selected for their quality and performance. Your stylist can also recommend the most suitable home care products to help maintain your results between appointments.
What if I need to cancel or reschedule my appointment?
We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask that you provide as much notice as possible. This allows us the opportunity to offer your appointment to another client. Please refer to our cancellation policy or contact the salon if you have any questions.
Can I bring inspiration photos?
Absolutely. Inspiration photos are a fantastic way to help us understand the look you’re hoping to achieve. During your consultation, we’ll discuss what’s realistically achievable based on your current hair, hair history and long-term goals to create a result that’s tailored specifically to you.
How long will my appointment take?
Appointment times vary depending on the service you’re having and the length and thickness of your hair. Haircuts typically take around an hour, while colour and blonde services can range from two to six hours or more. We’ll always ensure enough time is allocated so your stylist never has to rush your appointment.
What payment methods do you accept?
We accept EFTPOS, Visa, Mastercard, American Express, cash and Afterpay for your convenience. If you have any questions about payment options, please don’t hesitate to ask our friendly team.
Can I get a personalised quote before my appointment?
Yes. Every head of hair is unique, which means pricing can vary depending on your hair length, thickness, colour history and desired result. We recommend booking a consultation if you’d like a personalised quote before your appointment. This allows us to provide accurate pricing and recommend the services best suited to your hair goals.
What should I do if I’m not sure which service to book?
Don’t worry—you’re not expected to know exactly which service you need. If you’re unsure, simply book a consultation or contact our team. We’ll assess your hair, discuss your goals and recommend the most suitable service to achieve your desired result.
Do you colour all hair types and textures?
Yes. We welcome clients with all hair types and textures. Every service is tailored to your individual hair, ensuring we recommend the most suitable techniques and products to achieve beautiful, healthy results.
How should I prepare for my appointment?
There’s very little you need to do before your visit. If you’re having a colour service, we recommend arriving with clean, dry hair unless we’ve advised otherwise. Bringing inspiration photos is also a great way to help us understand the look you’re hoping to achieve.
Do you stock professional home haircare products?
Yes. We stock a carefully selected range of professional haircare products designed to help maintain your colour, improve the health of your hair and keep your salon results looking their best between appointments. Your stylist will recommend products suited to your hair type and goals.
What happens during my first appointment?
Your first visit begins with a thorough consultation where we’ll discuss your hair goals, assess the condition of your hair and recommend the best approach to achieve your desired result. We’ll also explain the process, provide a personalised quote where required and answer any questions you may have before we begin.
Why choose Chroma Hair & Co?
At Chroma Hair & Co, we believe every appointment should be personalised. We take the time to understand your hair goals, lifestyle and maintenance preferences before creating a look that’s tailored specifically to you. Whether you’re visiting us for a precision haircut, bespoke colour, balayage, blonde transformation, grey blending or keratin smoothing treatment, our focus is always on healthy, beautiful hair and an exceptional salon experience.