Privacy Policy
After reviewing this Privacy Policy, if you have any questions, would like more information about our privacy practices, or wish to make a privacy-related enquiry or complaint, please contact us at:
Email: hello@chromahair.com.au
Collection of Personal Information
When you visit our website, contact us, or attend our salon, we collect certain information about your device, your interaction with our website, and information necessary to provide our services to you. We may also collect additional information if you contact us for customer support or make a booking.
In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.”
Types of Personal Information We Collect
Device Information
Purpose of collection:
To ensure the website loads correctly, improve user experience, and perform analytics to optimise our website.
Source of collection:
Automatically collected when you access our website using cookies, log files, web beacons, tags, or pixels.
Disclosure for business purposes:
Shared with website hosting providers, analytics providers, and advertising platforms.
Personal Information collected:
Web browser type, IP address, time zone, cookie information, pages viewed, referring websites, search terms, and interaction with the site.
Client & Appointment Information
Purpose of collection:
To provide salon services, manage bookings, process payments, communicate with you, maintain client records, and comply with legal obligations.
Source of collection:
Collected directly from you in-store, via booking systems, phone, email, or website contact forms.
Disclosure for business purposes:
Shared with booking software providers, payment processors, and service providers where required.
Personal Information collected:
Name, phone number, email address, appointment history, service preferences, allergies or sensitivities, and notes relevant to your services.
Payment Information
Purpose of collection:
To process payments for services and products.
Source of collection:
Collected directly from you at the time of payment.
Disclosure for business purposes:
Shared with payment service providers such as EFTPOS providers and Afterpay.
Personal Information collected:
Limited payment-related details. Chroma Hair & Co does not store full credit card details.
Customer Support Information
Purpose of collection:
To respond to enquiries, complaints, or service-related issues.
Source of collection:
Collected from you when you contact us.
Disclosure for business purposes:
May be shared with third-party providers if required to resolve your request.
Personal Information collected:
Name, contact details, and information relevant to your enquiry.
Minors
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe that a child has provided us with Personal Information, please contact us so we can take appropriate action.
Sharing Personal Information
We share Personal Information with service providers to help us operate our business and deliver services, including:
Booking and salon management software
Website hosting providers
Analytics providers (such as Google Analytics)
Marketing and advertising platforms (such as Meta / Facebook and Instagram)
Payment processors (e.g. EFTPOS providers, Afterpay)
We may also disclose Personal Information where required by law or to protect our legal rights.
Behavioural Advertising & Analytics
We may use your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you.
For example:
Google Analytics is used to understand how visitors use our website.
You can learn more here: https://www.google.com/policies/privacy/
Opt-out: https://tools.google.com/dlpage/gaoptoutMeta (Facebook & Instagram) may receive information about your interaction with our website and advertisements.
You can opt out of targeted advertising via:
You may also visit: https://optout.aboutads.info/
Use of Personal Information
We use your Personal Information to:
Provide salon services
Manage appointments and client records
Process payments
Communicate with you
Send appointment reminders and marketing communications (where permitted)
Improve our services and website
Comply with legal obligations
Retention
We retain Personal Information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. You may request access to or deletion of your Personal Information at any time.
Your Rights
You have the right to:
Access the Personal Information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your Personal Information (subject to legal obligations)
To exercise these rights, please contact us using the details above. We will respond within a reasonable timeframe.
Cookies
Cookies are small data files stored on your device when you visit a website. We use cookies to:
Enable website functionality
Analyse website traffic
Improve user experience
Support marketing and advertising activities
You can control cookies through your browser settings. Blocking cookies may affect website functionality.
For more information, visit: www.allaboutcookies.org
Do Not Track
Please note that we do not alter our data collection practices in response to “Do Not Track” browser signals, as there is no consistent industry standard for compliance.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be published on our website.
Complaints
If you have a complaint about how we handle your Personal Information, please contact us using the details above. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant Data Protection Authority. You can contact your local data protection authority or our supervisory authority.